Refund Policy

We do not accept returns as all products are handmade and customized for every customer.

However, we understand that these pieces are very sentimental and important, so if you do have an issue with your product(s), please email us sales@uniquepaws.co

Defective or issues with print or embroidery

We will cover this and ship you another free of charge. 

 

24-Hours Cancellation/Modification Period
To cancel or change your order you must notify us within 24 hours from when the order was placed.  After 24-hours your order will be marked as a valid order and not available for cancellation due to the personalized nature of our product.

Refunds (if applicable)
To be eligible for a refund or exchange, you need to contact us within 7 days of receiving your order by emailing us and providing pictures of the item and order number. Once we've reviewed your case, we will determine if your order is eligible for a replacement or refund.

Standard shipping
The estimated delivery times are "estimates" based on recent delivery times and are not seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process is as smooth as possible, but in case of a late delivery, we can't issue refunds as third-party delays (like USPS or Canada Post) are unfortunately out of our control.

FedEx shipping
FedEx Express fee is non-refundable. Failed delivery requires a $14 USD re-shipping fee.

Lost or Stolen Packages
Uniquepaws.co will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. If it's clear your shipment wasn't delivered to you, we will re-manufacture your order and ship it again. In case your provided address was incorrect then unfortunately we cannot resend a new item.

1-Year Warranty
We offer a 1-year warranty for all our products. The warranty does not entitle you to replacements or refunds for lost or stolen items once they are already successfully delivered to you. General wear and tear, misuse, and tarnishing are not covered under the warranty.