FAQs

Answers to Your Questions

Product

The customization takes between 3-5 working days depending on orders we are having. And shipping takes between 10-15 working days.

It all depends on the customized products. Some we do accept more than 1 pet picture.

Yes, you can just send the photo to our email sales@uniquepaws.co. Please include your order number that starts with #.

Yes, you can just send the photo to our email sales@uniquepaws.co within 48hours. Please include your order number that starts with #.

We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

We have a small team of artist that will hand-draw the artwork/proof.

We're 100% dedicated to ensuring you love your artwork!

We're proud to offer unlimited revisions free of charge, so you can be confident you'll love it.

You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can change it.

As your order is 100% unique and custom made just for you and your pet, we do not accept returns / refunds.

If you have a problem with your order, let us know and we'll fix it for you.

Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork before customization.

Please hand wash with cold water. If machine washing, wash inside out on low with cold water, let air dry. Do NOT use the dryer because the high heat could affect the embroidery. D

Shipping and Payment Methods

Depending on what you ordered, your order may arrive in separate parcels. Although in most cases, all items will be packaged together.

Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text.

Sometimes orders are returned to sender as nobody was home to sign for the parcel.

Other reasons for returned to sender include an incomplete or incorrect shipping address.

We'll ship it back out to you free of charge. Don't worry, you'll get your order!

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments.

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